As an established florist serving both households and businesses in Hook and the surrounding areas, Florist Hook takes pride in delivering the freshest blooms to your door. Your satisfaction stands at the core of our service, and we provide a Fresh Flowers Guarantee for every order within the Hook community. Our promise covers every aspect of your experience, from delivery to aftercare.
We understand how important it is that your flowers arrive in perfect condition. Should your floral gift arrive damaged or not as ordered, please report it to us as soon as possible, ideally within the day of receipt. To help us resolve the issue efficiently, we may ask for a photo as evidence of any damage or error. This enables us to act swiftly and ensure you receive the quality you expect from Florist Hook.
We hand-select our flowers at their peak and guarantee their freshness for a minimum of five days from delivery, provided they are cared for according to the simple instructions supplied. If you find your flowers wilting or deteriorating within this window under normal conditions, please reach out to us with your concerns. We stand by our guarantee and want you to enjoy your arrangement at its best.
Your peace of mind matters to us. If your flowers arrive damaged, not as described, or fail to meet our freshness commitment, we offer the choice of a prompt replacement or a full refund, whichever you prefer. If a replacement is selected, we aim to deliver a new arrangement promptly at your convenience. Refunds will be processed through your original payment method and typically appear within 3-5 working days, depending on your banking provider.
At Florist Hook, we welcome your feedback and are committed to resolving any concerns with professionalism and care. To lodge a complaint, please contact us with details about your order and the nature of your issue. Our team will acknowledge your complaint quickly and aim to resolve all issues within 48 hours. We investigate each case individually to ensure a fair outcome for our valued Hook customers.
We cherish our role as a trusted local florist, serving both households and businesses throughout the Hook area with dedication. When you choose us, you’re supporting a business that values your satisfaction above all else and a team that goes the extra mile to deliver joy and quality to your doorstep.
Every bouquet and arrangement from Florist Hook is more than a product — it’s a token of caring, backed by comprehensive support. We thank you for choosing us as your local flower specialist and look forward to creating beautiful experiences for every order.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
