Welcome to Florist Hook's Terms and Conditions for online flower delivery services. These Terms outline the basis upon which Florist Hook supplies flower arrangements and related products to customers located in Hook and the surrounding areas. By accessing, browsing, or placing an order through our website, you agree to be bound by these Terms. Please read them carefully before placing any order.
Florist Hook, "we", "our", or "us" refers to the entity supplying flower products via the website. You, "your", or "customer" refers to the individual or company placing an order for flower delivery.
Florist Hook operates an online flower ordering and delivery service. Our deliveries serve Hook and its surrounding areas. We reserve the right to adjust our delivery area at any time and will notify customers if their delivery address is outside our current coverage at the point of ordering. The Terms presented here apply exclusively to orders and deliveries within the defined service area.
To place an order with Florist Hook, you must be at least 18 years of age and provide accurate, complete details regarding your flower selection, recipient information, and preferred delivery date. Orders can be placed through our online store. Upon receipt, we will send an order acknowledgement confirming the details of your selection.
Acceptance of your order occurs once we issue a confirmation email and payment has been successfully processed. Should any issues arise—such as out-of-stock flowers, delivery limitations, or payment failure—we will contact you as soon as possible.
We reserve the right to refuse any order at our sole discretion. In the event of refusal, all payments made will be refunded in full. Any changes to your order should be requested promptly and are subject to our discretion and product availability at the time of request.
All products are subject to availability. As flowers are a seasonal product, certain varieties or colours may occasionally become unavailable. In such cases, we reserve the right to substitute items with an alternative of equal or greater value and similar style. We endeavour to maintain the spirit and quality of your chosen arrangement.
If a major component of your order is unavailable and a suitable substitute cannot be arranged, you will be contacted to discuss further options, which may include a refund.
All prices listed on the website are quoted in GBP (£) and include VAT where applicable. While we strive to ensure all pricing is accurate, occasional errors may occur. In such circumstances, we will inform you as soon as possible. Should you choose not to proceed at the correct price, any paid sums will be refunded in full and the order cancelled.
Accepted payment methods are specified at checkout and may include debit cards, credit cards, or secure online payment platforms. Full payment must be received before your order is processed and prepared. We do not accept payment upon delivery unless expressly arranged in advance.
We offer delivery across Hook and neighbouring areas within specified times. Delivery options, timescales, and any associated fees will be presented at checkout prior to payment. While we strive to meet requested delivery dates and times, deliveries may occasionally be delayed due to factors beyond our control such as traffic, adverse weather, or supply constraints.
In cases where the recipient is not available at the delivery address, we will take reasonable steps—such as leaving the flowers with a neighbour or in a safe location if instructed—to ensure successful delivery. If delivery is not possible due to incorrect delivery information or no suitable alternative arrangements, you may be charged for a repeat delivery.
If you wish to cancel or amend your order, please contact us as soon as possible. Orders cancelled more than 24 hours before the scheduled delivery date are eligible for a full refund. Cancellations made within 24 hours of delivery may incur charges up to the full order value, depending on the stage of preparation and whether the flowers have been dispatched.
Amendments to orders, such as changes to recipient details or delivery dates, will be accommodated where possible. However, this cannot always be guaranteed, particularly for short notice requests or during peak times such as Valentine’s Day, Mother’s Day, or Christmas.
Your satisfaction is important to us. If you are not satisfied with the condition or quality of your flowers upon delivery, please notify us within 24 hours, providing a description and photographic evidence if appropriate. We will assess your complaint on a case-by-case basis and, where a quality issue is confirmed, offer a replacement or refund as appropriate.
Cut flowers and living plants are perishable and must be cared for in accordance with any advice provided. We cannot accept liability for deterioration due to incorrect storage, handling, or neglect following delivery.
We offer customers the option to include personalised messages with their flower orders. Please ensure messages are appropriate and do not contain offensive or unlawful material. We reserve the right to refuse to send messages which, at our discretion, contravene these guidelines.
It is your responsibility to ensure that all order details, especially delivery information, are accurate. Florist Hook is not liable for failed or delayed delivery due to inaccurate details provided by the customer. Additionally, customers are responsible for providing a secure delivery location if the recipient is not available to receive the order in person.
Florist Hook will not be liable for any indirect or consequential loss related to the non-delivery of goods, delays, or errors in order fulfilment due to circumstances beyond our reasonable control (including but not limited to acts of God, strikes, adverse weather conditions, or supply chain disruptions).
Our total liability for any claim in relation to orders placed under these Terms shall be limited to the purchase price of the goods provided. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded or limited by law.
The design, images, text, and all other content on the Florist Hook website remain the property of Florist Hook and may not be reproduced or used without our prior written consent.
Your privacy is important to us. All personal data collected during the order process will be handled and processed in line with the Data Protection Act 2018 and our Privacy Policy. Your information is used solely for the purpose of processing and delivering your order, or for related customer service matters.
We reserve the right to amend these Terms and Conditions at any time. Any amendments will take effect upon publication on our website. You are advised to review these Terms regularly. Your continued use of our services constitutes your acceptance of any updated Terms and Conditions.
These Terms and Conditions and all matters arising out of or relating to the use of our website and services shall be governed by and construed in accordance with English law. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be modified to the extent necessary to render it valid and enforceable and the remaining provisions shall remain in full force and effect.
No failure or delay by Florist Hook in exercising any right or remedy provided under these Terms shall constitute a waiver of that right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.
If you require assistance regarding your order or need clarification of any aspect of these Terms and Conditions, please consult our customer service section on our website or use the established channels available. We are committed to providing timely support and resolving any concerns you may have relating to your experience with Florist Hook.
These Terms & Conditions govern all online orders for flower delivery fulfilled by Florist Hook and are applicable to customers based in Hook and the surrounding areas within our service coverage. For further information regarding specific coverage, please refer to our service area guidelines as updated on our website.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hook , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hook .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
